After advising hundreds of enterprise clients, we came to the conclusion that the most important skill in business is listening. A Listening Culture enables companies to connect with customers and build a great team. Existing customers and employees are the most profitable and productive. They also attract and refer new ones. They explain what matters and suggest ideas. Their stories drive entire corporate strategies.
However, despite all these benefits, a listening culture is rare. Establishing one requires a lot of effort plus management and employees with strong people skills. The payoff happens over time so it takes leaders that prioritize and incentivize long-term outcomes.
We strive to use technology for good and multiply positive outcomes throughout society. When we launched our first emoji-based Express Feedback solution in 2013, we uncovered a curious result. We were happy with the huge uptick in response rates, but the feedback itself was coming back too positive. What we have since learned is that when you give people an easy way to tell you what is on their mind, they frequently have something good to say. They often want to tell you about your great people.
This new data set allows you to fix problems quickly then focus on the positive feedback including recognizing great performers. With a lot of front-line employees hanging on by a thread, that is our greatest passion and our Company's 100X outcome.
Former Goldman Sachs partner and National Advisory Board Chairman of the Salvation Army leads a great team of technologists, data analysts and consultants. We partner with you to identify opportunities to hear from your customers and employees and execute an affordable and high ROI Express Feedback listening solution tailored to your needs.
HundredX is always looking for innovative and hard-working people that are passionate about making a difference.