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CEOS ARE FOCUSING ON CONNECTING OUTCOMES AND PROFITS
Leaders will face organizational rejection if they fail to clearly connect outcomes to profits.
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LISTENING DRIVES BETTER DECISION-MAKING
Accessing the crowd voices is the key to making the right calls.
January expresit
SUPER HERO DISGUISED AS DENTIST!
Does our January Expresit Hero have super powers? Or maybe just excellent customer service? Read to find out...
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EXPRESIT GIVEAWAY WINNERS
This Expresit Hero prevented a once in a lifetime memory from becoming a disaster
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HOW WORD OF MOBILE™ IS ABOUT TO CHANGE YOUR COMPANY’S VALUATION
In a world where word of mouth spreads at the speed of mobile, opinions matter more than ever.
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"THE GRATEFUL PATIENT PROJECT" LAUNCHED BY ROLF BENIRSCHKE AND HUNDREDX
Former Pro Bowl kicker for the San Diego Chargers, Rolf Benirschke, is teaming up with 100X to create “The Grateful Patient Project.”
Feb17 expresit
EXPRESIT GIVEAWAY WINNERS
This Loyal Customer Drives 25 Miles Just For the Great Customer Service at this Retailer
Jan expresit
EXPRESIT GIVEAWAY WINNERS
“Better Call Saul” Is Not Just a TV Show: It’s Also What This Customer Would Advise for Anyone Looking to Buy a New Car
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SIX WAYS LISTENING IMPROVES THE CUSTOMER EXPERIENCE
It takes at least two people to have a conversation, and one of the keys to a successful conversation is listening. Being a good listener can create trust and confidence.
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Forbeslogo
SIX WAYS LISTENING IMPROVES THE CUSTOMER EXPERIENCE
It takes at least two people to have a conversation, and one of the keys to a successful conversation is listening. Being a good listener can create trust and confidence.
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HOW TECH TOOLS CAN GROW CUSTOMER LOYALTY
If talk really is cheap, then can the act of listening pave the path to untold riches? It's quite possible—at least from a corporation's perspective, according to a recent survey from HundredX.